Frequently asked questions (FAQ)

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Licenses & Regulations

How Long the Processing Time

Processing time will take around 1 - 3 days.

The handling or processing time is the number of business days the seller will take to ship the item after receiving your cleared payment. A payment is considered "cleared" after the money from the buyer has been deposited into the seller’s account.

This does not include the number of business days the shipping service will take to deliver the item to you.

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What is the delivery lead time for my order?

Courier Delivery Lead Time is the number of days it takes for the order to arrive starting from the day Ours.my Logistics Partner has successfully picked up the order from seller.

Please note that lead time varies depending on the delivery address of the buyers and sellers as well as couriers' working days.

Refer the table below for more lead time information:

Local Delivery Lead Time

FAQ_-_lead_time.PNG

*Days calculation excludes public holidays which differs by state and logistic provider non-working days.

Poslaju Working Days:

FAQ_-_lead_time_2.PNG

*First Saturdays of the month is Poslaju's off day.

For items shipped from overseas, once seller has arranged for shipment, it will be delivered to you within 9-25 days. Days calculation excludes public holidays which differs by state and logistic provider non-working days.

What are the supporting documents required for returning item?
How do I make a payment using credit/debit card? Is it safe?
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